Terms & Conditions of Hotel use

Our Cancellation Policy

Accommodation cancellations to be made 24 hours prior to 16:00hrs on the first date of arrival, any cancellations made after this time will incur a charge equal to one nights accommodation however it is at management discretion and individual situations will be taken into consideration.

Smoking

The Ban-Car Hotel is a Smoke Free environment; any evidence of smoking in the rooms will incur a deep clean charge of £30.00.  Electronic cigarettes are not permissible. The Ban-Car Hotel provides a dedicated smoking area, and asks smokers to use it please.

Arrival and Checking out Policy

Arrival at the Hotel can be any time after 15:00hrs, if you are going to be having a late check in please call the hotel in advance and let us know what time we can expect you. Should you wish to check into your room early this can be discussed at time of booking on an individual basis. Checking out is Monday to Friday 10:00hrs / Saturday and Sunday 12:00hrs. In order for us to Fully service the rooms we ask you to have all your personal belongings out of the room at this time. Additional Charge equivalent to one nights accommodation per room will be charged if our Check out policy is not adhered too.

Liability

Guests’ liability for their account is not waived and guests agree to be held personally liable in the event that any indicated person, group, company or association fails to pay all or part of any charges incurred.

Damage to Hotel Property

We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Removal of Hotel Property

We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.

Tampering with fire detection systems and fire fighting equipment

We reserve the right to take action against any guest found to have tampered / interfered with any fire detection equipment throughout the hotel, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion. Should the fact that fire fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.

Inappropriate behaviour

It is the hotel’s policy that all our guests and staff have the right to be treated with dignity and respect and as a responsible host and employer we believe that we have a duty to our guests and staff to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by the Duty Manager, or if any inappropriate behaviour is brought to the attention of the Duty Manager, the hotel reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion, or guests may be asked to leave the hotel.

Lost / Damaged property

Should any guest lose any belongings during their stay or incur damage to their property, the provision of the Hotel Proprietors Act 1956 will apply, a copy of which is displayed in reception. If we find any lost property, we will make every reasonable effort to locate the owner and return it, but if we cannot locate the owner and an item is not reclaimed with 3 months of the guest’s departure it will be disposed of by the hotel.

Payment Terms

For Non-residents joining us in the restaurant payment is to be paid at end of the meal. Payment on check out is preferred method of payment for Residents however individual payment terms will be discussed at time of booking.

Check in / Out times

Check in and Check out times are explained when bookings are made. Any extension to the check out time, either pre-arranged or as a late departure, may incur a charge upon departure.

Vehicles

All vehicles are parked at the owners’ risk. Should a problem occur with a vehicle in the hotel car park, the hotel cannot accept any liability. If a vehicle is left in the hotel car park for more than 8 hours after the guest has departed without the written consent of the hotel, the hotel reserves the right to remove the vehicle at the owners’ expense.

Nothing in these terms or conditions shall limit or restrict the guests’ legal rights as a consumer. Advice concerning such rights may be obtained from a Citizens Advice Bureau.

Main Provisions of The Hotel Proprietors' Act 1956.

Definition of an hotel

The Act defines an hotel as "an establishment held out by the proprietor as offering food, drink and, if so required, sleeping accommodation, without special contract, to any traveller presenting himself who appears able and willing to pay reasonable sum for the services and facilities provided and who is in a fit state to be received."

Hotelier's responsibility for guest's property

The proprietor of any hotel has a duty to take reasonable care of the property of his guests brought to the hotel, whether resident or not. If it is lost or damaged through the negligence of the hotel, the proprietor may be liable. In addition to this duty, which an innkeeper has in common with others who are not innkeepers (private hoteliers), an innkeeper has, in certain circumstances, strict liability for the property of his resident guests.

The proprietor can avoid his liability only if he can prove that the loss or damage was caused by the guest's own negligence, or by an Act of God, or by an Act of the Queen's enemies.

Innkeeper's strict liability

This liability, which applies only to innkeepers, whether they have been negligent or not, extends to the loss or damage of guests' property only if at the time of the loss or damage sleeping accommodation had been reserved for the traveller; and the loss or damage occurred between the midnight immediately preceding and the midnight immediately following his stay at the hotel.  The strict liability does not apply to vehicles or property left in them, horses or other live animals or their harness or other equipment, although the innkeeper still has a duty of reasonable care for them. As strict liability no longer applies to these items, the innkeeper no longer has a right to detain them as security for unpaid bills.

Limitation of strict liability

The innkeeper's strict liability is limited to £50 for any one article and to £100 in respect of any guest, if he exhibits a copy of the statutory notice, given in the Act, and in the way prescribed by the Act. If a copy of the statutory notice is not displayed, or not displayed as laid down by the Act at that time when the property was brought to the hotel, the innkeeper loses the protection of limited liability and becomes fully liable for the whole amount of the loss or damage.

Innkeeper's full liability

In addition to full liability arising when the innkeeper does not display a copy of the statutory notice as laid down by the Act, the innkeeper loses the protection of limited liability and becomes fully liable for the whole amount of the loss or damage if the property was stolen, lost or damaged through the default, neglect or wilful act of the proprietor, or his staff; or was lost or damaged whilst expressly deposited for safe custody; or was refused for safe custody, or through some other default on the part of the innkeeper or his staff, it was not possible to deposit it for safe custody.

Website

Please note that telephone and other connection charges may apply to your use of this website. For details of such charges you should contact your telephone company and internet provider.

The Ban-Car Hotel and the hosts of this site accept no responsibility for and exclude all liability in connection with browsing this site, use of information on this site and downloading any material from it including but not limited to any liability for errors, inaccuracies, omissions or misleading or defamatory statements. The information contained in this web site may include opinions or views which, unless expressly stated otherwise, are not those of The Ban-Car Hotel or any associated company or any person in relation to whom they would have vicarious liability or responsibility.

Whilst we hope you find the contents of this web site interesting and informative, the contents are for general information purposes only and do not constitute advice. We believe the contents to be true and accurate as at the date of writing but can give no assurances or warranty regarding the accuracy, currency or applicability of any of the contents in relation to specific situations and particular circumstances. As such, the contents should not be relied upon and internet subscribers and online readers should not act upon this information without seeking appropriate professional advice. This web site is not intended to be a source for advice, and thus the reader should not rely on any information provided in this website as such. Readers should always seek the advice of an appropriately qualified person in the reader's home jurisdiction. The Ban-Car Hotel assumes no responsibility for information contained on this web site and disclaims all liability in respect of such information. In addition, none of the content of this web site will form any part of any contract between us or constitutes an offer by us. Specific disclaimers may apply in addition to certain content or parts of the site.

The Ban-Car Hotel does not want to receive confidential or proprietary information from you through our website. Any material, information or other communication you may transmit or post to the website other than your personal information will be considered non-confidential and non proprietary, except when The Ban-Car Hotel states otherwise. The Ban-Car Hotel and its designees will be free to copy, disclose, distribute, incorporate or otherwise use the communications in all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes. You are prohibited from posting or transmitting to or from the site any unlawful, threatening, libellous, defamatory, obscene, pornographic, or other material that would violate any law.

Information may be changed or updated without notice. The Ban-Car Hotel may also make improvements and/or changes in the products and/or services and programmes described in this information at any time without notice.

Any links to third party websites are provided solely for the purpose of your convenience. Links made to other sites are made at your own risk and The Ban-Car Hotel accept no liability for any linked sites. When you access a non-Ban-Car Hotel website, even one that might contain the The Ban-Car Hotel logo, please understand that it is independent from The Ban-Car Hotel and The Ban-Car Hotel has no control over the content of that website. Further, a link to a non-Ban-Car Hotel website does not mean that The Ban-Car Hotel endorses or accepts any responsibility for the content or the use of such website. We have not tested any content, software feature or links found on any sites linked to and do not give any representation regarding the quality, safety, suitability or reliability of any of them or any of the material contained in them. Users must take their own precautions to ensure what is selected for use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature.

This website is not guaranteed to be free from any so-called computer viruses and it is strongly recommended that you check for such viruses before down-loading it to your computer equipment.

As our website often provides links to third party websites, such as those of our business partners and on-line advisers, users should review their respective privacy policies to learn more about, what, why and how they collect and use personally identifiable information.

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EXCEPT IN RESPECT OF DEATH OR PERSONAL INJURY ARISING FROM NEGLIGENCE, The Ban-Car Hotel AND THE HOSTS OF THIS SITE HEREBY EXCLUDE LIABILITY FOR ANY CLAIMS, LOSSES, DEMANDS OR DAMAGES OF ANY KIND WHATSOEVER WITH RESPECT TO ANY INFORMATION AND/OR SERVICES PROVIDED ON OUR WEBSITE INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGES, COMPENSATORY DAMAGES OR LOSS OF PROFITS OR DATA WHETHER BASED ON A BREACH OF CONTRACT OR WARRANTY, DELICT OR TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE.

THE INFORMATION AND OTHER CONTENTS OF THIS WEBSITE ARE DESIGNED TO COMPLY WITH THE LAWS OF SCOTLAND. THIS WEBSITE SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF SCOTLAND AND ALL PARTIES IRREVOCABLY SUBMIT TO THE JURISDICTION OF THE SCOTTISH COURTS. IF ANYTHING ON THIS WEBSITE IS CONSTRUED AS BEING CONTRARY TO THE LAWS APPLICABLE IN ANY OTHER COUNTRY, THEN THIS WEBSITE IS NOT INTENDED TO BE ACCESSED BY PERSONS FROM THAT COUNTRY AND ANY PERSONS WHO ARE SUBJECT TO SUCH LAWS SHALL NOT BE ENTITLED TO USE OUR SERVICES UNLESS THEY CAN SATISFY US THAT SUCH USE WOULD BE LAWFUL.